Last updated: 05.08.2024

 

Welcome to the terms and conditions governing your use of the services provided by FleetDoc LTD. By using our services, you agree to comply with these terms and conditions. Please read these carefully before engaging with our services. These terms are designed to protect both you, the customer, and our company, ensuring clarity and fairness in our dealings.

 

1. Definitions

"FleetDoc LTD", "we", "us", or "our" – Refers to FleetDoc LTD, a company registered in the United Kingdom.

"Client", "you", or "your" – Refers to any person or organization that engages our services.

"Services" – Refers to the auto repair services and parts supply provided by FleetDoc LTD as detailed on our website and in other communications.

"Website" – Refers to www.fleetdoc.co.uk.

"Terms" – Refers to these Terms and Conditions.

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2. Services Provided

FleetDoc LTD provides a comprehensive range of auto repair services and parts supply to ensure the efficient operation of vehicles. Detailed descriptions of our services can be found on our Website. Our services include, but are not limited to:

General vehicle maintenance and repairs.

Diagnostic services.

Parts supply for various vehicle makes and models.

Consultancy regarding vehicle repairs and services.

2.1 Availability of Services

All services are subject to availability. We reserve the right to modify, discontinue, or limit any services at our discretion and without prior notice. Any changes will be communicated to clients as soon as reasonably practicable.

 

2.2 Inquiry and Support

We are committed to customer satisfaction. If you have any questions, concerns, or require clarification regarding our services, we encourage you to reach out to us through our specified contact channels on the Website.

 

3. Acceptable Use

You agree to use our services in compliance with all applicable laws and regulations governing business operations in the UK. You shall not engage in any conduct that could harm our reputation, disrupt our services, or infringe upon the rights of others.

 

4. Client Responsibilities

As a valued client, you shall:

Provide Accurate Information: You agree to provide accurate and complete information regarding your vehicle, including any previous issues that could impact the service you require.

Access to Vehicle: Ensure your vehicle is accessible for service, providing access to relevant areas and documents necessary for service completion.

Timely Payment: You are responsible for the prompt payment of all fees and charges associated with the services.

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5. Fees and Payments

5.1 Pricing

Prices for services and parts are clearly communicated on our Website or directly quoted during the booking process. All prices are subject to change, and we will notify you of any changes prior to the provision of services.

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5.2 Payment Methods

Acceptable payment methods include cash, wire transfer, credit card, debit card, or any other method specified by us. All payments must be made in the currency of the United Kingdom (GBP).

 

5.3 Deposits

A deposit may be required at the time of booking; this will be communicated during the booking process and is included in the final service cost.

 

5.4 Overdue Payments

In the event of overdue payments, FleetDoc LTD reserves the right to charge interest at a rate of 8% per month, calculated from the due date until all outstanding amounts are received.

 

6. Cancellation Policy

6.1 Cancellation by the Client

Cancellations must be made at least 24 hours before the scheduled service date to qualify for a full refund. Cancellations made within 24 hours may incur a cancellation fee.

 

6.2 Cancellation by FleetDoc LTD

FleetDoc LTD reserves the right to cancel any scheduled service due to unforeseen circumstances. In such cases, we will notify you promptly and offer a full refund or the option to reschedule the service at no extra cost.

 

7. Liability

7.1 Limitation of Liability

FleetDoc LTD's liability for any claims arising from services provided is limited to the total fees paid for those services. We will not be liable for any indirect, incidental, or consequential damages, including loss of profits or reinvestment, arising from your use of our services.

 

7.2 Claims Process

Any claims regarding the services must be submitted in writing within three (3) days following the completion of the service. We will investigate and respond to such claims within a reasonable timeframe.

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8. Warranty and Guarantee

8.1 Service Guarantee

We provide a warranty on workmanship for a period of 12 months from the date of service completion. This warranty covers defects in materials and workmanship but does not apply to parts supplied unless specified separately.

 

8.2 Parts Supply

Any parts provided to you may be covered by the manufacturer's warranty. For claims regarding defective parts, you must follow the manufacturer's guidance directly, failing which FleetDoc LTD will not be liable.

 

9. Data Protection

FleetDoc LTD is committed to protecting your personal information. We will process your personal data in accordance with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws. For more detailed information regarding how we handle your personal information, please refer to our Privacy Policy, available on our Website.

 

10. Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, and software, is the intellectual property of FleetDoc LTD. Unauthorized use of this content is strictly prohibited and may result in legal action.

 

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

12. Amendments

FleetDoc LTD reserves the right to modify these Terms and Conditions at any time. We will notify you of any significant changes via our Website. Your continued use of our services after any changes constitutes your acceptance of the updated terms.

 

13. Contact Information

For questions, concerns, or further clarification of these Terms and Conditions, please contact us using the following details:

 

FleetDoc LTD

Email: sales@fleetdoc.co.uk

Phone: 01733 287004

Address: Unit 8, Astore Park, Padholme Road East, Peterborough, PE1 5XL

By engaging with our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety.

 

 

Thank you for choosing FleetDoc LTD for your auto repair and parts needs. We value your business and are committed to providing you with the best possible service!